Cancellation and Refund Policy

Last updated: March 2026

General Policy

Cancellation and refund terms depend on the type of service booked and the specific policies of the service provider. Dharamshala Stay will assist with cancellation processing, but final refund decisions rest with the hotel, transport operator, or activity provider.

Hotel Bookings

Free Cancellation bookingsFull refund if cancelled before check-in date

7+ days before check-inFull refund (minus processing fees)

3-7 days before check-in50% refund

Less than 3 days / No-showNo refund

Non-refundable bookingsNo refund at any time

Note: Individual hotels may have stricter or more lenient policies. The specific cancellation terms shown at the time of booking will apply. Peak season (April-June, October-December) bookings may have different cancellation windows.

Taxi Bookings

24+ hours before pickupFull refund

6-24 hours before pickup50% refund

Less than 6 hours / No-showNo refund

Trek Bookings

7+ days before trek dateFull refund (minus 10% processing)

3-7 days before trek50% refund

Less than 3 days / No-showNo refund

If a trek is cancelled by the operator due to weather, safety concerns, or government restrictions, you will receive a full refund or the option to reschedule at no additional cost.

Paragliding Bookings

48+ hours before activityFull refund

24-48 hours before50% refund

Less than 24 hoursNo refund

Paragliding is weather-dependent. If a flight is cancelled by the operator due to wind or weather conditions, you will receive a full refund or free rescheduling.

Refund Processing

Approved refunds will be processed within 5-7 business days to the original payment method. Bank processing may take an additional 3-5 business days to reflect in your account. For cash payments, refunds will be issued via bank transfer.

How to Cancel

To cancel a booking, contact us via WhatsApp at +91-9805700665, call +91-98057-00665, or email hello@dharamshalastay.com. Please have your booking reference number ready. We aim to confirm cancellation within 2 hours during business hours (9 AM - 9 PM IST).

Modifications

Date changes and booking modifications are subject to availability and may incur price differences. Contact us as early as possible for the best chance of accommodating changes. Modification requests within 24 hours of check-in/activity may be treated as cancellation + rebooking.

Contact

For cancellation requests or refund inquiries: Email hello@dharamshalastay.com | Phone +91-98057-00665
Address: Dharamshala, Kangra District, Himachal Pradesh 176215, India